Refunds & cancellations

The $10 first cleaning

The $10 fee reserves your place on the route and covers your first hot-water cleaning of up to three carts, performed on or just after your regular collection day once we launch in your area.

• Refund any time before your first cleaning. Ask and we refund it in full, no reason needed, no questions.
• Automatic refund if we miss our launch date. If we have not performed your first cleaning by 28 February 2027, we refund you in full without you having to contact us.
• Automatic refund if we never reach your ZIP. We build routes where demand is densest. If we decide not to serve your area, we refund you in full and tell you.
• After your first cleaning has been performed, the $10 has been earned and is not refundable — but see "If we get it wrong" below.

Subscriptions

Nothing recurring starts until after your first cleaning has actually happened. We will not begin billing a subscription before we have performed a service for you.

• Cancel any time. There are no contracts and no cancellation fee.
• Cancel before a scheduled visit and you are not charged for it.
• We do not pro-rate part-used billing periods; you keep the visits you have paid for.

Free cleanings

A free cleaning is a cleaning, not money. It has no cash value, we never refund it as cash, and it never increases a refund.

• Free cleanings are earned two ways: every fifth paid visit, and by referring a new address that signs up and pays.
• If your $10 reservation is refunded, you keep any free cleanings you have already earned. We do not pay them out.
• If the neighbour you referred is refunded or disputes the charge, the free cleanings from that referral come off both accounts. If one has already been used, we will not bill you for it.
• SOS Clean is $100 and is charged when we perform it. If we cannot get to you, you are not charged.

If we get it wrong

If we miss a scheduled visit, or you are not satisfied with a cleaning, tell us within 7 days. We will re-clean at no charge, or refund that visit. Your choice.

Your saved card

We save your card when you reserve, so your plan can start at launch without asking again. It is held by Stripe, not by us. We will not charge it again until after your first cleaning has been performed. Ask us to delete it at any time by replying to your receipt.

How to request a refund

Reply to any email from us, or write to the address below. We aim to respond within two business days and to return funds to your original payment method within 5–10 business days after that.

Changes

If this policy changes we will update the date at the top of this page. Changes never apply retroactively to a payment you have already made.